Returns & Refunds Policy

We want you to love your Art. If you're not satisfied due to damage or a production error, please read the following policy.

1. Print Products

Due to the custom-made nature of our photographic prints, we do not offer returns or exchanges for:

• Change of mind
• Incorrect sizing or format chosen by the customer
• Slight variations in color due to screen vs print differences

2. Damaged or Faulty Items

If your item arrives damaged or defective, you may request a replacement or refund.

To qualify:

• Notify us within 7 days of receiving your order
• Provide clear photographs of the damage or error
• Include your order number and contact details

Email: olly@shotswitholly.co.uk

3. Digital Products

All digital download sales are final. Due to the nature of digital files, we cannot offer refunds or exchanges unless the file is corrupted or not as described.

4. Refund Process

Once your claim is approved:

• We will reprint and reship your order at no additional cost, or
• Issue a refund to your original payment method within 5–10 business days